Customer Service Representative Customer Service Representative

  • Department: Operations — Communications Center
  • Reports to: Inbound Manager
  • FLSA Status: Hourly

Essential Duties and Responsibilities:

  • Provide exceptional quality of service and assist customers
  • Adhere to daily work schedule
  • Answer all incoming calls and enters trip requests, as well as direct calls for administration
  • Check rates for potential passengers and provide general information on services
  • Handle all callbacks
  • Research customer concerns and provide information to the dispatcher
  • If unable to help customer, the CSR will call on the Room Lead for assistance
  • Stay current on all service policies, procedures and orientation updates

Knowledge, Skills and Experience Required for the Position:

  • At least six months customer service
  • Type 25 words per minute
  • Available to work all schedules
  • Computer experience required
  • Strong listening and verbal skills
  • Demonstrates teamwork and problem-solving skills

Education/Experience:

  • High School Diploma or equivalent.

Language Skills:

  • Bilingual a plus but not required.

Fax your resume to: 602.200.5519