Support Dispatcher

• Department: Operations
• Reports To: Outbound Service Manager
• FLSA Status: Hourly

Summary:

Coordinates daily transportation activity to ensure service goals are achieved in a designated time frame. Must use good communications skills and be committed to being service-oriented. Analyzes and develops efficient schedules utilizing various scheduling software. Will continually monitor and update scheduled routes, and adjust to changes. Responsible for fair treatment of all independent drivers, and able to effectively communicates with field, CSR's, customers, supervisors, and managers. Uses DDS and Trapeze dispatch software to effectively dispatch and track pending trips and cabs.

Essential Duties and Responsibilities:

• Ensure all trips are dispatched and monitors response time
• Responsible for customer satisfaction
• Must be detail-oriented and able to multi-task in a fast paced environment
• Assist customers calling into the call center by phone  
• Understand and execute our commitment to the customer each and every day
• Read and respond to driver messages
• Verify all information when communicating with drivers
• Build rapport with drivers, customer service and planning through honesty and communication
• Understand telephone functions and answer calls in a courteous and timely manner
• Investigate service problems and provide recommendations
• Contribute to a safe work environment by adhering to policies and procedures as outlined in the company safety program
• Type at least 30 wpm
• Team player with strong interpersonal skills
• Ability to pay close attention to detail, safety, planning, and organizing

Education/Experience:

• High school diploma or GED
• At least two years experience in transportation field
• Prior customer service experience and/or leadership responsibility in a call center environment, dispatching or transportation industry a plus.

Language Skills:

• English
• Bilingual in Spanish preferred

Fax your resume to: 602.200.5519